Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you donate or attempt to donate through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Donor Information”. Please note that your name, address and phone number are required by Canada Revenue Agency for donation tax receipt proposes.
How do we use your personal information?
We use the Donor Information that we collect in order to issue accurate tax receipts. Additionally, we use this Donor Information to communicate with you via our email newsletters and any issues related to your donation.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We respect the privacy of our website users, including newsletter subscribers, donors and those who fill out our web forms. We will never sell or rent our mailing lists to third parties for email marketing or any other purpose.
We use Keela (Legally known as Network For Change), a 3rd party fundraising, data collection, and management service. All information is stored on Keela servers in Canada. We only have access to information that you voluntarily give us via the Keela forms embedded on our website, or that you provided via email or other direct contact from you. We (or Keela) will not sell or rent this information you have provided to any other party for any purpose. We will use your information to respond to you regarding the reason you contacted us, to inform you of updates on our organization, and to provide you with opportunities to support and engage with us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an item. Unless you ask us not to, we may contact you via email for the reasons listed above.
We share your Device Information with Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
You may opt out of any future contacts from us at any time. This can easily be done using the unsubscribe link from any of our email newsletters you receive.
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:
1519 Spring Creek Drive,
Whistler, BC, V8E 0A2
Last update: 6 April 2023